CEENTA’s doctors understand your need to keep up with your doctor's appointments while protecting yourself from the coronavirus. That is why we have set up a new Virtual Visit system for our patients.

Call 704.295.3003 to request a virtual visit.

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WHAT ARE VIRTUAL VISITS?

Virtual Visits - sometimes known as telehealth - are medical appointments in which a provider interacts with a patient through live audio and video, and documents on the patient’s chart like a regular office visit. This is ideal for patients with non-urgent needs to see a healthcare provider during the COVID-19 self-isolation and quarantining. It will also be convenient for patients who are unable to visit a doctor under normal circumstances.

As with an in-person appointment, you will be able to see and interact with your healthcare provider to discuss your symptoms, develop a treatment plan, and address next steps.

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WHAT TECHNOLOGY WILL I NEED FOR A VIRTUAL VISIT?

All you need is a computer with a webcam and Internet access, or a smartphone or tablet. You will connect through the myCEENTAchart website or the MyChart mobile app for iOS or Android and the Zoom website or app.

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What conditions qualify for a virtual visit?

Most ENT conditions, including allergy checkups, can be scheduled as virtual visits.

The following Eye conditions can be scheduled for virtual visits:

• Dry eye
• Blepharitis
• Stye and chalazion
• Red, watery, or itchy eyes
• Droopy eyelids
• Eczema or other skin conditions
• Thyroid eye disease
• Visual changes such as auras
• Medication refills

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WILL MY APPOINTMENT BE CONFIDENTIAL?

Your appointment will be completely private and confidential, exactly like it would be if it were in person.

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DO VIRTUAL VISITS COST EXTRA?

Virtual Visits cost the same as in-person appointments.

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DOES MY INSURANCE COVER VIRTUAL VISITS?

To find out if your insurance covers a Virtual Visit, please contact them directly.

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HOW DO I SET UP A VIRTUAL VISIT AT CEENTA?

Established ENT patients can schedule a virtual visit with their provider through myCEENTAchart.

New patients and established Eye patients can follow the steps below to schedule a virtual visit:

• Set up a myCEENTAchart account
  If you don’t already have a myCEENTAchart account, go to www.myCEENTAchart.com and click the “Sign up now” button on the right side of the screen. You will then be walked through the setup process.
• Call for an appointment
  Once you have a myCEENTAchart account, call 704.295.3003 to schedule an appointment. A patient representative will determine if virtual visits are feasible for your appointment request. If so, they will schedule you for a specific day and time.

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HOW DO I JOIN A VIRTUAL VISIT?

You can use a web browser on your desktop or a mobile application to start a video visit. Mobile devices are the preferred method, because most already have the appropriate camera and microphone setup for these video visits. To get started, download the MyChart and Zoom mobile applications from the Apple App Store or Google Play store.

Please use the links below to access more detailed instructions.

MOBILE INSTRUCTIONS

COMPUTER INSTRUCTIONS

If you have any technical issues, call 704.295.3526 to reach our help desk.