​CEENTA Career Talk: Life in the call center

Call centers are the first point of contact for most businesses, and CEENTA is no different. Our call center representatives, like Ashley McRae, are here to help people with their first step toward becoming CEENTA patients.

Ms. McRae has been in CEENTA’s call center for four years. She had spent ten years in insurance, but wanted a healthcare position that would provide hands-on interaction with patients. She had always heard good things about CEENTA, so she leaped at the opportunity when it arose.

“Healthcare is a big field that always needs people who want to work directly with people,” Ms. McRae said.

A career in CEENTA’s call center is a busy one. Ms. McRae works from 8 to 5, and spends most of the time taking calls, helping patients, and messaging doctors.

“I like to be thorough with my calls,” Ms. McRae said. “I like getting the issue resolved in one call so people don’t have to keep calling back.”

Helping patients is Ms. McRae’s favorite part of the job, and while there are other roles within the call center she could take, she likes being in a position where she can help patients directly every day.

Still, people in the call center do have a wide range of growth opportunities, including becoming a mentor or referral specialist, working at a practice’s front desk, or other opportunities within CEENTA. It is these career growth opportunities that Ms. McRae likes best about CEENTA.

If talking to people and helping them at the beginning of their healthcare journey sounds like the career for you, then maybe you could join Ms. McRae in CEENTA’s call center.

If a life as a call center representative sounds right for you, check out our Careers page today.